Shipping policy

At Saint Elder, we carefully prepare and package every order to ensure it arrives safely and in excellent condition.

Order Processing

Orders are typically processed within 1–3 business days (Monday through Friday, excluding holidays). Once your order has been processed, you'll receive a confirmation email with tracking information.

During holidays, product launches, or periods of high order volume, processing times may be slightly longer. If there is a significant delay, we'll notify you by email.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and the shipping method you select.

Free standard shipping is available on qualifying orders when advertised on our website.

Estimated Delivery Times

After your order has been shipped, estimated delivery times are:

Standard Shipping: 3–5 business days

Delivery times are estimates and are not guaranteed. Weather, carrier delays, holidays, and other circumstances beyond our control may affect delivery.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email containing your tracking number so you can monitor your package's progress.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. Saint Elder is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.

If you notice an error, contact us immediately at saintelderberry@gmail.com. We'll do our best to update your order before it ships.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Saint Elder is not responsible for lost or stolen packages. If your package appears to be missing, please:

Check around your delivery location.
Ask neighbors or household members.
Contact the shipping carrier directly.
If you still need assistance, email us at saintelderberry@gmail.com, and we'll do our best to help.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery at saintelderberry@gmail.com. Include your order number and clear photos of the damaged package and product so we can resolve the issue promptly.